Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To begin a return, please contact us at support@yyoma.store.  
Returns must be authorized before being sent back. Items returned without prior approval will not be accepted.

Return Eligibility:
- Item must be in the same condition that you received it
- Unused, with original packaging and accessories
- Receipt or proof of purchase is required

Return Shipping Cost:
- If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost.
- If the return is for personal reasons (e.g., change of mind, no longer needed), the customer is responsible for the return shipping cost.

Damages & Issues:
Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately so we can make it right.

Non-Returnable Items:
- Custom or personalized items
- Final sale items
- Gift cards

Exchanges:
To exchange an item, please complete a return request first. Once the return is accepted, you can place a new order for the desired item.

Refunds:
Once we receive and inspect your return, we will notify you. If approved, your refund will be issued to your original payment method. Please allow some processing time by your bank or credit card provider.